Per-doctor schedules
Patients pick a specialty, see only the right doctors, and book the next real opening.
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Rana · next free 3:30 PM
Medical & Aesthetic Clinic Booking Software
Let patients book the right doctor, in the right specialty, without phone tag, and keep follow-ups on schedule. Built for Lebanon, in Arabic and English.
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Medical & Aesthetic Clinicyourbusiness.hjezle.com
Book an appointment 45 min
10:0011:3014:0015:3017:0018:30
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Secured · pay with Whish Pay
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No-show protected
Doctor & specialty picker Follow-up recalls Symptom intake New-patient registration Multi-branch clinics WhatsApp reminders
Built for medical & aesthetic clinics
Booking features built around your day
One page for every doctor and specialty
Patients pick the specialty first, then the doctor, and see only that doctor's real openings. Dermatology, paediatrics, internal medicine, and aesthetics each keep their own schedule on one branded page. No more receptionists juggling who works which days.
See how it worksChoose your provider
Rana · next free 3:30 PM
Run the whole clinic
From intake to follow-up
One booking system across every doctor, specialty, and branch your patients reach.
Automatic follow-ups
Recurring follow-up appointments and recalls go out on their own, so patients return on time.
October 2026
SMTWTFS
Reason-for-visit intake
Symptom and registration details arrive before the visit, so the room is ready when they walk in.
yourbusiness.hjezle.com
IGWAGFBweb@Whish Pay deposits
Take deposits on procedures and aesthetic treatments to hold the slot and cut last-minute drops.
Charge a depositAsked before the booking confirms
Whish Pay
Deposit$25
USDLBP
Multi-branch calendar
Every branch and doctor in one clean view, with WhatsApp confirmations sent in Arabic or English.
WhatsApp reminder ✓✓
24 hours before appointment
One-tap reschedule link
Hi 👋 your appointment is tomorrow at 2 PM. Tap to reschedule.
Go live today
Set up in four steps
1
Add your doctors and specialties
List each doctor under their specialty and set the days and hours they actually see patients. Each one gets their own bookable calendar.
2
Build your service menu
Add consultation, follow-up, examination, and procedure types with real durations, buffers, and prices in LBP and USD.
3
Turn on intake and reminders
Choose the reason-for-visit and symptom questions to ask at booking, then switch on WhatsApp confirmations and reminders with a reschedule link.
4
Share your clinic link
Put yourclinic.hjezle.com on Instagram, Google, and your reception desk. Patients book in Arabic or English, 24/7, with no app and no account.
Full suite of features, one simple tool
Doctor Directory
One page for every doctor and specialty
Recurring Recall
Follow-ups that rebook themselves
Symptom Intake
Reason-for-visit collected before arrival
Smart Buffers
Durations that match real cases
Whish Pay Deposits
Hold procedure and aesthetic slots
WhatsApp Reminders
Confirmations that cut no-shows
Multi-branch
Every location in one view
Team Scheduling
Manage doctors across specialties
Packages & Memberships
Sell treatment courses and plans
Booking Links
One link for every channel
Website Embed
Booking built into your clinic site
Your Branding
On your own clinic subdomain
A fit for your business
Who Hjezle is best for
Built specifically for service businesses in Lebanon — bilingual Arabic and English, Beirut timezone, LBP and USD pricing, Whish Pay for local cards, and a branded booking page on your own subdomain.
- Polyclinics with many specialties
- Single-doctor private practices
- Dermatology and aesthetic clinics
- Paediatric and family clinics
- Multi-branch medical centres
- Clinics with heavy follow-up loads
The playbook
Medical & Aesthetic Clinic appointment booking playbook
A clinic schedule is harder than most because one front desk has to route patients across many doctors, specialties, and follow-up windows, often in two languages and across more than one branch. This guide covers how to set up online booking so the right patient lands with the right doctor at the right time, no-shows fall, and follow-up visits return without anyone chasing them. Everything here is built on how Lebanese clinics actually run.
Organise booking by specialty first, then doctor
Patients rarely know which doctor they need, but they do know the problem. Lead with the specialty, dermatology, paediatrics, internal medicine, aesthetics, and let the patient drill down to a specific doctor only if they have a preference. This mirrors how people phone a clinic and ask for the right department.
Once specialty and doctor are chosen, show only that doctor's genuine openings for the days they work. A patient should never be able to book a paediatrician on a day she is not in. When the page reflects the real rota, your front desk stops fielding calls just to correct a booking.
Set durations and buffers per service, not per slot
A new-patient consultation needs more time than a two-minute follow-up, and a minor procedure needs room turnover after it. Set the duration and a clean-up buffer on each service so the calendar blocks the right amount of time automatically. This is what keeps the waiting room from stacking up by mid-morning.
Be honest about your slowest doctor and your busiest hour when you set these numbers. It is better to under-promise on throughput than to run forty minutes behind every afternoon. You can adjust durations per doctor if one consistently runs longer or shorter.
Make new-patient registration painless
First-time patients are where most front-desk time goes: name, phone, date of birth, and the reason they are coming in. Collect that at the moment of booking so the file is half-built before they walk in. Mark a patient as new or returning so reception knows who needs a full registration.
Keep the booking form short. Ask only what changes the visit or the routing, and leave detailed history for the consultation itself. A form that takes thirty seconds gets completed; a form that feels like paperwork gets abandoned.
Capture the reason for the visit and key symptoms
A reason-for-visit field does two jobs: it helps route the patient to the right doctor and it lets the doctor prepare. Add a short symptom or note field per service so the clinical context arrives with the booking, not at the door. The doctor opens the day already knowing what is coming.
Make the most useful questions required and the rest optional. For an aesthetic consultation you might ask the area of concern; for a paediatric visit, the child's age and symptoms. Tailor the intake to each service rather than using one generic form.
Bring follow-up and recall visits back automatically
The second and third visits are where clinics earn their living, yet they are the easiest to lose. When a doctor sets a follow-up window, schedule the WhatsApp reminder to land at the right time so the patient rebooks without being chased. Chronic and post-procedure patients especially need this rhythm.
Treat recall as a system, not a favour the receptionist remembers to do. A laser course, a course of injectables, or a three-month check-up all run on predictable intervals. Let those reminders go out on their own and your calendar stays full further into the future.
Protect procedure rooms and aesthetic chairs with deposits
A no-show on a quick consultation costs you a slot; a no-show on a booked laser session or injectable costs you a room, supplies, and a doctor's time. Take a Whish Pay deposit on those high-value services so only committed patients hold the chair. The slot is reserved only once payment clears.
Keep deposits proportional and clearly explained. Patients in Lebanon are comfortable paying a deposit in LBP or USD when they know it goes toward the treatment. State the amount and the cancellation rule on the booking page so there are no surprises at the till.
Use WhatsApp reminders that read like a clinic, not a robot
Lebanese patients read WhatsApp, not email, so that is where confirmations and reminders belong. Send a confirmation at booking and a reminder the day before, each with a one-tap reschedule link so a patient who cannot make it moves the slot instead of vanishing. A freed slot can be filled by someone else.
Write the messages the way your reception would speak: warm, brief, in the patient's language. Include the doctor's name, the branch, and the time. A reminder that sounds human gets a reply; one that sounds automated gets ignored.
Smooth the queue and the waiting-room flow
Online booking only helps if the day on screen matches the day in the corridor. Stagger arrivals using realistic durations and buffers so patients are not all told to come at nine. The goal is a steady stream, not a packed waiting room at peak.
Give walk-ins a clear place in the system rather than letting them break the schedule. Decide how many open slots each doctor keeps for same-day cases and protect the rest for booked appointments. Reception can see the whole day at a glance and slot walk-ins where there is genuine room.
Run multiple branches without losing the thread
If you operate more than one location, each branch needs its own calendar, its own doctors, and its own numbers. Let patients choose the branch nearest them, then see only the doctors who work there. One account keeps the whole group consistent while each site runs its own day.
Give each branch a way to see its own performance without exposing the others. A branch-accountant role can review that location's bookings and revenue while the owner sees the full picture. Per-branch reporting tells you which site needs another doctor and which is quiet.
Track the few numbers that reveal real problems
You do not need a dashboard with fifty metrics. Watch no-show rate by doctor and service, follow-up return rate, and how far out each doctor is booked. Those three numbers tell you where the schedule is leaking and where you are leaving money on the table.
Review them weekly, not yearly. If one doctor's no-show rate climbs, deposits or firmer reminders may be needed; if follow-up returns drop, the recall messages may be going out at the wrong time. Small, regular checks keep the clinic full and the waiting room calm.
Frequently asked questions
Yes. Patients choose the specialty first, then a specific doctor if they have a preference, and they see only that doctor's real availability for the days they work. Each doctor keeps their own calendar on one shared clinic page, in Arabic or English.
When a doctor sets a follow-up window, the patient gets a WhatsApp reminder to rebook at the right time, so recall visits return without your receptionist chasing them. This works well for chronic care, post-procedure check-ups, and treatment courses like laser or injectables.
Yes, through Whish Pay. You can require a deposit in LBP or USD on high-value services such as laser sessions or injectables, and the slot is held only once payment clears. This protects your procedure rooms and aesthetic chairs from no-shows.
Confirmations and reminders go out over WhatsApp, where Lebanese patients actually read them, each with a one-tap reschedule link. A patient who cannot make it moves the slot instead of disappearing, so you can fill the gap with someone else.
Yes. You can ask for the reason for the visit, key symptoms, and whether the patient is new or returning at the moment they book. You choose which questions are required per service, so the doctor arrives prepared and the front desk does not take it by phone.
Yes. Each branch gets its own calendar, doctors, and per-branch reporting, and patients simply choose the location nearest them. A branch-accountant role lets each site see its own numbers, all under one account at your own branded link like yourclinic.hjezle.com.
Last updated June 23, 2026 by the Hjezle team
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