Therapist plus room booked together
A session is only confirmed when a therapist and a treatment room are both free at the same time.
October 2026
SMTWTFS
Spa & Massage Booking Software
Take bookings around the clock and pair every client with the right therapist and a free treatment room, with cleaning time built in. Built for Lebanon, in Arabic and English.
Go live in two minutes
Spa & Massageyourbusiness.hjezle.com
Book an appointment 45 min
10:0011:3014:0015:3017:0018:30
Confirm booking
Secured · pay with Whish Pay
Reminder sent
No-show protected
Therapist + room booking Turnover buffers Health intake forms Couples sessions Packages & memberships Gift vouchers
Built for spa & massages
Booking features built around your day
Book the therapist and the room together
A massage needs a free therapist and a free treatment room at the same time. Hjezle checks both before it offers a slot, so you never double-book a room or send a client to a table that is still in use. Couples rooms and the hammam are tracked as their own resources, with their own capacity.
See how it worksOctober 2026
SMTWTFS
Run your spa end to end
Therapists, rooms and treatments in sync
Every booking holds a free therapist, an open room and the buffer to reset it.
Turnover buffers never skipped
Cleaning and reset time is built into every slot, so rooms are always ready for the next client.
Maya · stylist2:00–5:00
Long service — LinaProcessing · in progress
Quick service — Rana slotted into the gap
Gender preference respected
Clients pick their therapist and note a gender preference before they ever reach the table.
Choose your stylist
Rana · next free 3:30 PM
Whish Pay deposits
Take a deposit on long Swedish, hot-stone and couples treatments to protect the hours you block off.
Charge a depositAsked before the booking confirms
Whish Pay
Deposit$25
USDLBP
WhatsApp reminders
Automatic confirmations and reminders with prep notes keep tables full and cut quiet no-shows.
WhatsApp reminder ✓✓
24 hours before appointment
One-tap reschedule link
Hi 👋 your appointment is tomorrow at 2 PM. Tap to reschedule.
Go live today
Set up in four steps
1
Add your treatment menu
List your massages, facials, body treatments, hammam, and couples sessions with the real duration and price for each, in LBP and USD.
2
Set up rooms and therapists
Add each treatment room, your couples rooms, and the hammam as resources, then add therapists with their skills, shifts, and gender so the system can match them to clients.
3
Turn on deposits and intake forms
Connect Whish Pay to collect deposits, and attach a health intake form so clients flag contraindications before they arrive.
4
Share your booking link
Put yourbusiness.hjezle.com on Instagram, Google, and WhatsApp, and clients book 24/7 with no app and no account.
Full suite of features, one simple tool
Therapist & Room Booking
Pair a free therapist with an open room every time
Turnover Buffers
Cleaning and reset time built into each slot
Health Intake Forms
Contraindications captured before they arrive
Therapist Choice
Pick a therapist and gender preference
Whish Pay Deposits
Protect long treatments and couples sessions
WhatsApp Reminders
Confirmations and prep notes that cut no-shows
Packages & Vouchers
Sell treatment bundles and gift vouchers
Team Scheduling
Manage therapist shifts and availability
Multi-branch
Run every location from one clean view
Booking Links
One link for Instagram, Google and WhatsApp
Client Database
History, notes and preferences in one place
Your Branding
Booking on your own spa subdomain
A fit for your business
Who Hjezle is best for
Built specifically for service businesses in Lebanon — bilingual Arabic and English, Beirut timezone, LBP and USD pricing, Whish Pay for local cards, and a branded booking page on your own subdomain.
- Day spas
- Massage centres
- Wellness & hammam
- Facial & beauty spas
- Hotel & resort spas
- Couples & retreat spas
The playbook
Spa & Massage appointment booking playbook
A spa lives or dies on two scarce things: skilled therapists and the rooms they work in. Get the pairing wrong and you either turn away clients you could have served or double-book a room and start the visit with an apology. This guide walks through how to set up booking so the right therapist, the right room, and the right buffer line up every time, in Arabic and English.
Build a treatment menu clients understand at a glance
Clients do not think in service codes. They think in terms of a Swedish massage, a deep-tissue session, hot stone, a facial, a body scrub, or the hammam. Name your services the way clients say them, group them by type, and show the duration and price for each in both LBP and USD so there are no surprises.
Keep the public menu tight. If you offer a 30, 60, and 90-minute massage, list those three clearly rather than burying them in one long line. A short, readable menu in Arabic and English gets more bookings finished than a clever one that makes people stop and think.
Treat rooms as a resource, not an afterthought
The most common spa scheduling mistake is booking a therapist while ignoring whether a room is free. Add every treatment room, your couples rooms, and the hammam as their own resources so a slot only appears when both a therapist and a suitable room are open at the same time.
Match rooms to services. A couples massage needs a couples room; a hammam session needs the hammam, not a standard table. When the system knows which rooms a service can use, it stops offering slots you cannot physically deliver, and your front desk stops playing room Tetris by hand.
Set durations and buffers like a spa, not a calendar
A booking is not just the massage. It is the consultation, undressing and settling, the treatment itself, and then dressing and payment. Set service durations to reflect the time the client is actually in the room, so a 60-minute massage does not quietly run to 75 and push everyone behind.
Then add a turnover buffer after each treatment for changing linens, wiping down, and airing the room. Heavier treatments and the hammam need longer turnover than a quick facial. With buffers built in, the next slot only opens when the room is genuinely ready, and therapists get a moment to reset.
Let clients pick their therapist and state a gender preference
Therapist preference is real in this trade. Some clients only want the person who knows their back; many prefer a male or female therapist for comfort and cultural reasons. Let clients choose a specific therapist, filter by gender, or take the first available, and make that choice obvious during booking.
Behind the scenes, give each therapist their own shifts, days off, and skills. If only two therapists are trained on hot stone, the system should only offer those two for that service. This keeps the schedule honest and stops clients booking a treatment nobody on shift can perform.
Collect health and intake details before the session
Contraindications matter. Pregnancy, recent surgery, high blood pressure, injuries, and allergies all change what a therapist should and should not do. Attach a short intake form to the booking so clients answer these questions calmly at home rather than rushed at reception.
When the answers arrive with the booking, the therapist can prepare and adjust the treatment, or call the client if something needs discussing first. Keep the responses on the client record so returning guests are not asked to fill the same form every single visit.
Protect long treatments and peak slots with deposits
A 90-minute couples session books two therapists and your best room. If it no-shows, that is a large gap you cannot fill at short notice. Ask for a deposit or full prepayment through Whish Pay on your longest and most popular treatments, and on weekend and evening peak slots.
Be clear and fair about it. State the deposit and your cancellation window on the booking page in Arabic and English, so clients agree before they pay. A reasonable deposit filters out the casual no-shows while loyal clients barely notice it.
Sell packages, memberships, and gift vouchers
Spas run on repeat visits. A course of ten massages, a monthly membership, or a facial package all bring clients back on a schedule and smooth out your quiet days. Set these up so clients can buy a package and draw down sessions over time without paying again each visit.
Gift vouchers are a steady earner, especially around holidays and Mother's Day. Let people buy a voucher online and pay through Whish Pay, then redeem it against any booking. It is income today for a treatment delivered later, and it brings in clients who might never have walked through your door.
Put your policies where clients will actually read them
Most disputes about late arrivals, cancellations, and deposits come from policies nobody saw. Write your cancellation window, deposit terms, and what happens if a client arrives late in plain Arabic and English, and place them on the booking page and in the confirmation message.
Spell out the practical things too. Tell clients to arrive ten minutes early, mention what to expect at the hammam, and note that late arrivals may get a shorter session so the next client is not delayed. Clear expectations make for calmer visits and fewer awkward conversations at the desk.
Run multiple branches without losing track
If you operate more than one spa, each branch has its own rooms, therapists, and rhythm. Give every location its own schedule and resources while managing them from one place, so a client booking in Beirut never lands in a room in Jounieh by mistake.
Use the branch-accountant role to give each location its own reporting and money view without exposing the whole business. Owners see the full picture across branches; each manager sees the branch they run. Everyone works from the same live schedule instead of separate spreadsheets.
Track the few numbers that reveal real problems
You do not need a wall of charts. Watch room utilisation, no-show rate, deposit take-up, and which treatments and therapists are most in demand. These four tell you whether your rooms are earning their keep and where the bottlenecks are.
If utilisation is low on weekday mornings, that is where a promotion or a package belongs. If one therapist is booked solid while another sits idle, your menu or your scheduling needs a look. Simple reports turn a busy diary into decisions you can actually act on.
Frequently asked questions
Yes. Treatment rooms, couples rooms, and the hammam are tracked as their own resources, and a slot only appears when both a free therapist and a suitable free room line up. You will never double-book a room or send a client to a table that is still occupied.
Yes. Clients can pick a specific therapist, filter by gender, or leave it to the first available. Each therapist has their own shifts and skills, so the system only offers people who can actually perform that treatment and are on shift.
You set a turnover buffer after each treatment for changing linens, wiping down, and resetting the room. The next slot only opens once that buffer has passed, and heavier treatments like the hammam can carry a longer buffer than a quick facial.
Yes. You can collect a deposit or full prepayment through Whish Pay in LBP or USD when clients book, which is ideal for 90-minute and couples sessions that tie up a room and two therapists. The deposit is held against the booking and appears on your reports.
Yes. You can attach a short intake form to each booking so clients flag pregnancy, injuries, allergies, and other contraindications ahead of time. Therapists see the answers before the session, and the responses stay on the client record for future visits.
The booking page is fully bilingual in Arabic and English with right-to-left layout, set to Beirut time. Clients book on your own branded link, yourbusiness.hjezle.com, with no app to install and no account to create, and they get confirmations and reminders over WhatsApp.
Last updated June 23, 2026 by the Hjezle team
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