Privacy Policy

At Hjezle ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment booking platform at hjezle.com and any associated services (the "Service").

1. Information We Collect

1.1 Information You Provide

• Account registration details (name, email address, phone number, username)
• Business information (business name, subdomain, industry, address)
• Staff and team member information
• Service and appointment data
• Customer booking information
• Payment and billing information
• Communications with our support team

1.2 Information Collected Automatically

• Device and browser information (type, operating system, language)
• IP address and approximate location
• Usage data (pages visited, features used, click patterns)
• Cookies and similar tracking technologies
• Performance and error logs

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and manage appointments and bookings
• Create and manage your account and business profile
• Send booking confirmations, reminders, and notifications
• Process payments and manage billing
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our Service
• Detect, prevent, and address fraud or security issues
• Send marketing communications (with your consent)
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate the Service (hosting, payment processing, analytics, email delivery)
• Business Tenants: If you book an appointment through a business on Hjezle, your booking information is shared with that business
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

4. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Row-level security (RLS) to isolate tenant data
• Regular security audits and monitoring
• Access controls and authentication mechanisms
• Secure cloud infrastructure with regular backups

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for the Service to function (authentication, session management)
• Preference Cookies: Remember your settings (theme, language)
• Analytics Cookies: Help us understand how the Service is used (Google Analytics)

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict the processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@hjezle.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@hjezle.com
• Website: hjezle.com